Table 4.
Frequency and average monthly rate per patient of the migraine care team escalations.
| Escalations | 2022 | 2023 | |||||||||||||||
|
|
Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | ||
| Clinical question, n (%) | |||||||||||||||||
|
|
Medication refill (n=49) | 0 (0) | 5 (10.2) | 0 (0) | 2 (4.1) | 1 (2) | 11 (22.4) | 3 (6.1) | 5 (10.2) | 4 (8.2) | 4 (8.2) | 3 (6.1) | 5 (10.2) | 1 (2) | 1 (2) | 3 (6.1) | |
|
|
Medication questions (n=19) | 0 (0) | 1 (5.3) | 0 (0) | 3 (15.8) | 2 (10.5) | 4 (21.1) | 0 (0) | 1 (5.3) | 0 (0) | 0 (0) | 2 (10.5) | 3 (15.8) | 0 (0) | 1 (5.3) | 2 (10.5) | |
|
|
Medication concern (n=41) | 0 (0) | 2 (4.9) | 4 (9.8) | 3 (7.3) | 4 (9.8) | 2 (4.9) | 7 (17.1) | 3 (7.3) | 1 (2.4) | 2 (4.9) | 1 (2.4) | 4 (9.8) | 2 (4.9) | 5 (12.2) | 1 (2.4) | |
|
|
Admission (n=11) | 0 (0) | 0 (0) | 0 (0) | 1 (9.1) | 1 (9.1) | 1 (9.1) | 1 (9.1) | 3 (27.2) | 0 (0) | 0 (0) | 2 (18.2) | 0 (0) | 1 (9.1) | 0 (0) | 1 (9.1) | |
|
|
Discharge (n=43) | 0 (0) | 0 (0) | 0 (0) | 4 (9.3) | 4 (9.3) | 3 (7) | 4 (9.3) | 5 (11.6) | 3 (7) | 1 (2.3) | 3 (7) | 2 (4.7) | 6 (14) | 4 (9.3) | 4 (9.3) | |
| Patient noncompliance, n (%) | |||||||||||||||||
|
|
Patient not engaging (n=354) | 0 (0) | 0 (0) | 0 (0) | 16 (4.5) | 40 (11.3) | 41 (11.6) | 62 (17.5) | 33 (9.3) | 23 (6.5) | 13 (3.7) | 27 (7.6) | 20 (5.6) | 25 (7.1) | 30 (8.5) | 24 (6.8) | |
|
|
Patient dissatisfied with care plan (n=14) | 0 (0) | 1 (7.1) | 1 (7.1) | 1 (7.1) | 1 (7.1) | 0 (0) | 0 (0) | 0 (0) | 1 (7.1) | 1 (7.1) | 1 (7.1) | 3 (21.4) | 1 (7.1) | 0 (0) | 3 (21.4) | |
|
|
Re-enrollment request (response=yes; n=58) | 0 (0) | 0 (0) | 3 (5.2) | 9 (15.5) | 3 (5.2) | 2 (3.4) | 10 (17.2) | 5 (8.6) | 2 (3.4) | 9 (15.5) | 3 (5.2) | 1 (1.7) | 4 (6.9) | 3 (5.2) | 4 (6.9) | |
|
|
Re-enrollment request (response=no; n=18) | 0 (0) | 0 (0) | 0 (0) | 0 (0) | 0 (0) | 1 (5.6) | 3 (16.7) | 0 (0) | 1 (5.6) | 4 (22.2) | 0 (0) | 1 (5.6) | 3 (16.7) | 4 (22.2) | 1 (5.6) | |
|
|
Re-enrollment no response (n=117) | 0 (0) | 0 (0) | 2 (1.7) | 17 (14.5) | 3 (2.6) | 4 (3.4) | 27 (23.1) | 10 (8.5) | 12 (10.3) | 17 (14.5) | 7 (6) | 4 (3.4) | 9 (7.7) | 2 (1.7) | 3 (2.6) | |
| Billing questions, n (%) | |||||||||||||||||
|
|
Billing concerns (n=14) | 1 (7.1) | 2 (14.3) | 1 (7.1) | 2 (14.3) | 2 (14.3) | 1 (7.1) | 0 (0) | 1 (7.1) | 0 (0) | 2 (14.3) | 0 (0) | 0 (0) | 0 (0) | 0 (0) | 2 (14.3) | |
| Total (n=738), n (%) | 1 (0.1) | 11 (1.5) | 11 (1.5) | 58 (7.9) | 61 (8.3) | 70 (9.5) | 118 (156) | 67 (9.1) | 47 (6.4) | 55 (7.5) | 48 (6.5) | 40 (5.4) | 53 (7.2) | 49 (6.6) | 49 (6.6) | ||
| Monthly census, n | 29 | 34 | 35 | 65 | 66 | 72 | 84 | 64 | 60 | 51 | 38 | 39 | 43 | 44 | 46 | ||