Table 2.

Motivators for Engaging With Offered Social Care Assistance

Survey findings	Interview themes and illustrative quotes	Integrated analyses
Reason for following up with in-person assistance (n=24) 75%–addressed 1 or more needs 50%–interested in learning more from resource 25%–accessing the resource was easy Reason for following up with guided self-navigation (n=106) 66%–interested in learning more from resources 50%–addressed 1 or more needs 38%–accessing resources was easy 7%–reminders and cues prompted me 1%–other	Needed assistance “Because I needed some help. I had been unemployed for a while… I was running into a lot of financial–I needed help with just basic necessities. (in-person assistance) “I’ve never been a person that was on this type of assistance. I’ve worked all my life, so to end up in this situation is very uncomfortable, but I had to let go of my pride and try to find the help that I needed.” (in-person assistance) “Because I needed the help. I needed resources that I could turn–I had no information, and that’s where I started.” (guided self-navigation) Interested in learning more “I reached out to it pretty much with an open mind. ‘Let’s see. What do they offer? Is there anything that could be helpful?’” (in-person assistance) “I did just kind of have a motivation just to see if it was something that would help me kind of take better care of myself. (guided self-navigation) “I wanted to know more about the program. I wanted to see what resources were available and if there was anything different than what I had already found over the years.” (guided self-navigation)	The most prevalent reasons for engaging with offered assistance were similar for both in-person assistance and online self-navigation, including that participants needed help and felt that the offered assistance would address 1 or more needs and were interested in learning more about what would be offered. Additional motivators noted in the survey across both the in-person assistance and online self-navigation groups were that the offered assistance was easy to access.