Table 3.

Reliability and convergent Validity of the proposed LibQUAL scale

Construct	Item code	Outer loadings	AVE	Composite Reliability	Cronbach's Alpha
Affect of service	AS1	0.70	0.72	0.96	0.95
	AS2	0.84
	AS3	0.86
	AS4	0.89
	AS5	0.83
	AS6	0.85
	AS7	0.89
	AS8	0.88
	AS9	0.89
Information Control	IC1	0.78	0.63	0.92	0.90
	IC2	0.74
	IC3	0.77
	IC4	0.83
	IC5	0.79
	IC6	0.82
	IC7	0.83
Library as Place	LP1	0.83	0.69	0.94	0.92
	LP2	0.84
	LP3	0.86
	LP4	0.84
	LP5	0.89
	LP6	0.82
	LP7	0.70