Table 1.
Domain | Initial approach | Iterative work | Output |
---|---|---|---|
Clinician nudge |
Best practice alert (BPA) with pended order for genetics counseling Key questions: • What is the best timing and mechanism for sending clinician nudges, since eligible patients won’t be in the clinic very often? • What are the key cognitive heuristics affecting genetic testing ordering? |
Method: Meetings with experts in behavioral science, implementation science, health equity, and informatics; discussions with clinicians Key feedback: • Alert fatigue can cause annoyance for care team members • Clinicians preferred a pre-selected recommendation which can be signed efficiently • Status quo bias was a key barrier |
“Pend and send” default order for genetic testing with accountable justification for clinicians who decline the order |
Patient nudge |
Sequential nudges delivered via the patient portal and text message Key questions: • What strategies can be used to overcome inequities in patient portal access? • What are the key cognitive heuristics affecting genetic testing uptake? |
Method: Meetings with experts in behavioral science, implementation science and health equity; patient review; pilot tests which contacted 200 patients via the patient portal and text message with two potential nudges Key feedback: • Messages with a clear call to action up front can spur behavior change • Wording changes to increase readability would be valuable • Pilot tests revealed that the message emphasizing ease led to high engagement |
Patient portal messages emphasizing ease and text messages emphasizing the importance of taking action to prevent cancer |