Table 2.

Characteristics of respondents.

Characteristics of respondents	Frequency	Percentage
Gender
Male	216	84.4
Female	40	15.6
Total	256	100
Age
<25 years old	4	1.6
26–35 years old	75	29.3
36–45 years old	152	59.4
>45 years old	25	9.8
Total	256	100
Devision
Collection	120	46.9
Operation	22	8.6
Marketing	32	12.5
HR & General Admin	27	10.5
Others	55	21.5
Total	256	100
Tenure
<5 years	97	37.9
6–10 years	44	17.2
11–15 years	76	29.7
16–20 years	36	14.1
>20 years	3	1.2
Total	256	100

Source: Authors elaboration, 2023