Table 1. Characteristics of selected calls: caller demographics, mental health, history of previous use of the helpline, and call duration.
| Caller’s characteristics | Selected calls | |
|---|---|---|
| (n = 60) | ||
| n | (%) | |
| Note. aThe two callers were included because they were having suicidal behaviors or preparing to have suicidal behaviors. | ||
| Sex | ||
| Male | 20 | (33.3) |
| Female | 40 | (66.7) |
| Age group (years) | ||
| <25 | 2 | (3.3) |
| 25–34 | 14 | (23.3) |
| 35–44 | 10 | (16.7) |
| 45–54 | 18 | (30.0) |
| ≥55 | 13 | (21.7) |
| Unknown | 3 | (5.0) |
| Suicidal ideation | ||
| Always (daily) | 24 | (40.0) |
| Usually (weekly) | 34 | (56.7) |
| Sometimes (biweekly) | 1a | (1.7) |
| Occasionally (monthly) | 1a | (1.7) |
| None or unknown | 0 | (0.0) |
| Previous suicide attempt | ||
| Yes | 40 | (66.7) |
| No or unknown | 20 | (33.3) |
| Pre-existing mental health condition | ||
| Yes | 44 | (73.3) |
| No or unknown | 16 | (26.7) |
| Call history | ||
| First-time caller | 26 | (43.3) |
| Not the first-time caller or unknown | 34 | (56.7) |
| Call duration (minutes) | ||
| 2–10 | 7 | (11.7) |
| 11–20 | 20 | (33.3) |
| 21–30 | 17 | (28.3) |
| ≥31 | 16 | (26.7) |