Table 4. The interrater reliability and the percentage of occurrence of the reasons’ themes per condition.
| Code | Feeling heard (N = 101) | Feeling not heard (N = 88) | ||
|---|---|---|---|---|
| Kappa [95%CI] | % occurrence | Kappa [95%CI] | % occurrence | |
| 1. (Lack of) Respect | .63 [.45, .80] | 27.23%a | .66 [.50, .82] | 36.36%a |
| 2a. (Lack of) Engagement Active | .88 [.79, .97] | 45.54%a | .85 [.72, .99] | 19.32%b |
| 2b. (Lack of) Engagement Passive | .86 [.76, .96] | 50.00%a | .86 [.76, .97] | 48.86%a |
| 3. (Lack of) Effort | .76 [.64, .89] | 48.51%a | .59 [.40, .79] | 23.30%b |
| 4. (Lack of) Common ground | .87 [.78, .97] | 37.62%a | .82 [.69, .94] | 31.25%a |
Note. The uncodeable reasons descriptions were excluded. Percentages do not add up as the categories were non-exclusive. Percentages in the same row that do not share the same superscript significantly differ at p < .05, based on a 2-sample z-test for equality of proportions.