Table 3.

Communication and other teach-back-related practices (more than 50% of clinical remote visits) for medical residents during remote care visits among those who conducted a remote care visit in the past month, intervention site.

Communication and other practicesa	Presurvery (N=12), n (%)	Postsurvey (N=8)b, n (%)
Display comfortable body language, make eye contact.	10 (83)	8 (100)
Use plain (patient-friendly) language (ie, avoid jargon).	11 (92)	8 (100)
Use a caring tone of voice and attitude.	10 (83)	6 (75)
Use open-ended questions (ie, questions that cannot be answered with a yes or no).	11 (92)	7 (88)
Engage with the patient by keeping your camera running all the time.	8 (67)	8 (100)
Take responsibility for making sure you were clear.	8 (67)	3 (38)
Use reader-friendly print materials to support learning.	8 (67)	6 (75)
Include family members and caregivers if they were present.	7 (58)	6 (75)
Keeping mini view (to see patient nonverbal cues) all the time.	5 (42)	4 (50)
Ask the patient to explain, in their own words, what they were told.	5 (42)	0 (0)
Explain and check again if the patient is unable to teach back.	4 (33)	1 (13)
Document the use of and the patient’s response to teach-back.	2 (17)	1 (13)

^aResidents can choose multiple responses.

^bA total of 3 residents did not have any telemedicine encounter in the past month.