Table 7.

Receiving post CMOs

CMO	Quotation
If post is received in the exchange, then it can protect or boost positive wellbeing, because it is enjoyable to receive post, and it is proof of the kindness of others.	“It was exciting to get something in the post because you don’t get much apart from bills or horrible things that you don’t want or junk mail, so it was just really, really nice.” P3
If people do not receive post in the exchange, then their wellbeing may be negatively impacted, because they feel left out and do not feel comfortable enough to request a back-up card.	“I did get missed out on one project and I was surprised by how hurt I felt so that’s the only downside I’ve had.” P2
If people do not receive post in the exchange, then their wellbeing may not be negatively impacted, because their benefit comes primarily from sending post and being part of the community, and they do not feel as though they need their own card or letter.	“I never got one back and that was okay, you know, I filled out the form and I was like, well, that’s not why I’m doing it. I’m doing it to make somebody else feel good and that is what is important.” P4