Provider behavior/client-provider interaction |
Client reception and admission
Clinical management (e.g., diagnostics, care/treatment, and referral)
Person-centered care (e.g., respectful care, ensuring privacy, and confidentiality)
Recordkeeping and stock management
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Ability |
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Predisposing |
Attitudes toward certain products, services, or workplace
Provider attitudes and biases toward clients
Perceptions of control, self-efficacy, and agency for delivering services
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Reinforcing |
Supervision, including supervision frequency, feedback, and appreciation
Financial incentives
Professional growth opportunities
Peer support and facility-level norms
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Enabling |
Quality of physical infrastructure (e.g., water and electrical source and overall cleanliness)
Management of staff (e.g., number of staff and management meetings)
Commodities and services (e.g., availability of contraceptives and examination room equipment)
Space (e.g., whether exams occurred in a separate room or behind a curtain)
Counseling materials (e.g., number of counseling aids and counseling protocols available)
Health information systems and client records
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