Table 1.

Coach best practice rubric.

Target coach aims to meet at the beginning and from time to time: Yes/ No

Manages or clarifies user roles and expectations and reviews sessions

Demonstrates interest in the user as a person

Helps user clarify or specify primary concerns or goals

Encourages use of SilverCloud (SC)

Target coach aims to meet for most review sessions (compulsory): Yes/ No

Reflects progress related to identified problems – anxiety, depression, ED

Uses open-ended questions to guide treatment

Reinforces positive steps (even if minuscule)

Supports user autonomy

Target coach aims to meet for some review sessions (optional): Yes/ No

Connects to CBT formulation (thoughts-feelings-actions)

Brainstorms solutions or alternatives

Asks any other open-ended questions

Answers any concerns users raise about SC modules

Validates or normalizes user’s challenges

Reminds the user to put the things they are learning into practice (self-efficacy promotion)

Makes appropriate and personalized recommendation content and tools

use - giving a clear rationale for why (set homework)

Gives clear deadlines for the completion of tasks - conscious of tone and

avoiding being too directive (set homework)

Things that coach should not do: Yes/ No

Reinforces bad behavior or mindsets

Over-shares personal information

Interprets underlying motives

Gives direct and specific advice in patronizing, condescending, or other unhelpful ways