Table 3.

Selection of respondent quotes by subtheme for qualitative Theme 2

THEME 2: Skills and opportunities included with successful remote psychological support compared to in-person support	Subtheme 2.1: Enhancing communication and engagement remotely
	I think working through the problems, like through the challenge of doing it over remote, actually kind of leads to you know more connection and like when that works, I think, in some ways, you can always get more out of it, because you have to overcome that to work together.
	I need to be more mindful, like more aware…Sometimes you know we can find the clues like…He or she’s laughing or making the smile on her face, at that moment, a mismatch can be there, you know? And at that moment I reflect that I’m hearing your words as this, and your facial expression is like in this way…and what is the meaning? In this way I confront, you know, I confront and [ask the client] …what are you noticing in your body now?
	Subtheme 2.2: Increasing access to care with convenience
	I don’t really see the downsides to it, I really only see the upsides…. I see it as the great equalizer and ability to really connect people in a way that we weren’t really willing to do before. And, by the way, the same is happening in medicine…why not mental health?
	Advantage also being accessible, like many people can use it, some may not, but it is a little more accessible. Like people have been doing it through a phone call, using the helpline and like they don’t even need to look at a screen, because you just have to express like about what you are feeling…at least someone is there to listen…
	Subtheme 2.3: Remote modalities increasing pathways to quality care
	I can imagine [remote modalities] being helpful for patients with eating disorders, or let’s say body dysmorphia, or who are living in, you know, different circumstances, like poverty, where being seen in their natural environment can be associated with shame, or shame or guilt or whatever, whatever negative emotion they don’t want us to see.
	I think what you’re seeing in the background isn’t all an indicator, but it can be right, like I don’t think it’s a good telltale sign, but it could be an indicator, especially if things drastically changed.