Table 2.
Mean patient satisfaction, physician competence, outcome predictability, physician responsibility, and malpractice intentions for positive and negative physician communication
| Response measure | Overall rating | Total No. | Positive communication | No. | Negative communication | No. |
|---|---|---|---|---|---|---|
| Satisfaction† | 2.80 (1.17) | 104 | 3.81 (0.67) | 52 | 1.80 (0.52) | 52 |
| Physician competence‡ | 2.70 (1.28) | 101 | 3.06 (1.32) | 50 | 2.35 (1.16) | 51 |
| Outcome predictability | 3.24 (1.25) | 102 | 3.08 (1.31) | 51 | 3.39 (1.18) | 51 |
| Physician responsibility§ | 3.21 (1.30) | 103 | 2.82 (1.20) | 51 | 3.60 (1.30) | 52 |
| Malpractice intentions | ||||||
| Against physician† | 3.12 (1.34) | 103 | 2.55 (1.15) | 51 | 3.67 (1.28) | 52 |
| Against hospital§ | 3.45 (1.29) | 102 | 3.16 (1.27) | 52 | 3.73 (1.25) | 50 |
†
Significant difference between positive and negative behaviors (P = 0.001).
‡
Significant difference between positive and negative behaviors (P = 0.01).
§
Significant difference between positive and negative behaviors (P = 0.05).