Table 1.

Components of the BC Health Quality Matrix.

Dimension of quality care delivery	Perspective	Definition
Respect	Individual	Honoring a person’s choices, needs and values
Safety		Avoiding harm and fostering security
Accessibility		Ease with which health and wellness services are reached
Appropriateness		Care that is specific to a person’s or community’s context
Effectiveness		Care that is known to achieve intended outcomes
Equity	System	Fair distribution of services and benefits according to population need
Efficiency		Optimal and sustainable use of resources to yield maximum value

Source. Adapted from BC Health Quality Matrix. ¹⁷

Note. BC = British Columbia.