Table 3:
Empathic Inquiry patient survey results
| Characteristic (N = 132) | % a |
|---|---|
| How good was the person you spoke with today at making you feel at ease? | |
| Excellent | 80 |
| Very good | 14 |
| Good/fair/poor | 7 |
| How good was the person you spoke with today at letting you tell your story? | |
| Excellent | 77 |
| Very good | 17 |
| Good/fair/poor | 6 |
| How good was the person you spoke with today at really listening? | |
| Excellent | 80 |
| Very good | 14 |
| Good/fair/poor | 6 |
| How good was the person you spoke with today at being interested in you as a whole person? | |
| Excellent | 77 |
| Very good | 18 |
| Good/fair/poor | 5 |
| How good was the person you spoke with today at fully understanding your concerns? | |
| Excellent | 79 |
| Very good | 14 |
| Good/fair/poor/NA | 7 |
| How good was the person you spoke with today at showing care and compassion? | |
| Excellent | 77 |
| Very good | 14 |
| Good/Fair/Poor | 8 |
| How good was the person you spoke with today at being positive? | |
| Excellent | 81 |
| Very good | 11 |
| Good/fair/poor | 8 |
| How good was the person you spoke with today at explaining things clearly? | |
| Excellent | 85 |
| Very good | 8 |
| Good/fair/poor | 8 |
| How good was the person you spoke with today at helping you to take control? | |
| Excellent | 77 |
| Very good | 12 |
| Good/fair/poor | 7 |
| How good was the person you spoke with today at making a plan of action with you? | |
| Excellent | 77 |
| Very good | 12 |
| Good/fair/poor | 8 |
| After my conversation today, I have a better relationship with my care team. | |
| Strongly agree | 64 |
| Somewhat agree | 28 |
| Disagree | 2 |
| After my conversation today, I know more about how the health center can assist me with needs beyond my medical care. | |
| Strongly agree | 74 |
| Somewhat agree | 20 |
| Disagree | 2 |
| After my conversation today, I have the information I need to reach out to these new resources. | |
| Strongly agree | 75 |
| Somewhat agree | 20 |
| Disagree | 2 |
| After my conversation today, I feel confident I can get the help I need. | |
| Strongly agree | 80 |
| Somewhat agree | 16 |
| Disagree | 4 |
| After my conversation today, I felt the conversation was a good use of my time. | |
| Strongly agree | 83 |
| Somewhat agree | 14 |
| Disagree | 2 |
Note: Total surveys received = 132 (English = 116, Spanish = 16).
a
Numbers may not sum to 100% because of response of “don’t know” or “not applicable.”