Table 1.

Characteristics of respondents

	Patients and kin Total (N = 5,891)	Professionals Total (N = 7,724)
Type of respondent, N (%)
Patients/kin
Patients	4,720 (80.1%)	/
Kin	1,171 (19.9%)	/
Professionals
Management and boards	/	145 (1.9%)
Middle management (Staff members and supervisors)	/	898 (11.6%)
Physicians / Dentists	/	882 (11.4%)
Nurses / Midwives / Nursing assistants	/	3,152 (40.8%)
Other professionals with direct patient contact	/	1,531 (19.8%)
Supporting professionals without direct patient contact	/	1,036 (13.4%)
Professional group unknown	/	80 (1.0%)
Gender, N (%)
Female	3,322 (56.4%)	5,818 (75.3%)
Male	2,458 (41.7%)	1,820 (23.6%)
Other	11 (0.2%)	50 (0.6%)
Unknown	100 (1.7%)	36 (0.5%)
Age (years), N (%)
18–30	533 (9.1%)	1,453 (18.8%)
31–50	1,578 (26.8%)	3,723 (48.2%)
51–65	1,938 (32.9%)	2,449 (31.7%)
66–79	1,516 (25.7%)	55 (0.7%)
80 +	268 (4.6%)	8 (0.1%)
Unknown	58 (1.0%)	36 (0.5%)