Table 3.
Item-to-general-items correlations
| Overall quality score | Recommendation score | Intention-to-stay score | |
|---|---|---|---|
| Part 1 ‘Healthcare quality for patients and kin’ | |||
| Respondents: patients/kin | |||
| Person-centred | 0.762 | 0.729 | 0.704 |
| Kin-centred | 0.689 | 0.660 | 0.629 |
| Transparency | 0.715 | 0.689 | 0.658 |
| Leadership | 0.771 | 0.742 | 0.714 |
| Resilience | 0.769 | 0.743 | 0.715 |
| Safe | 0.727 | 0.695 | 0.675 |
| Effective | 0.769 | 0.745 | 0.719 |
| Efficient | 0.723 | 0.683 | 0.658 |
| Accessible and timely | 0.727 | 0.694 | 0.669 |
| Equity | 0.643 | 0.637 | 0.618 |
| Eco-friendly | 0.545 | 0.494 | 0.468 |
| Dignity and respect | 0.802 | 0.790 | 0.759 |
| Holistic | 0.776 | 0.755 | 0.724 |
| Partnership and co-production | 0.778 | 0.745 | 0.714 |
| Kindness with compassion | 0.778 | 0.773 | 0.747 |
| Respondents: professionals | |||
| Person-centred | 0.674 | 0.618 | 0.541 |
| Kin-centred | 0.639 | 0.572 | 0.502 |
| Transparency | 0.614 | 0.541 | 0.485 |
| Leadership | 0.631 | 0.567 | 0.506 |
| Resilience | 0.648 | 0.585 | 0.515 |
| Safe | 0.667 | 0.621 | 0.570 |
| Effective | 0.627 | 0.574 | 0.532 |
| Efficient | 0.581 | 0.523 | 0.479 |
| Accessible and timely | 0.577 | 0.511 | 0.462 |
| Equity | 0.490 | 0.481 | 0.439 |
| Eco-friendly | 0.373 | 0.326 | 0.309 |
| Dignity and respect | 0.713 | 0.671 | 0.608 |
| Holistic | 0.690 | 0.639 | 0.571 |
| Partnership and co-production | 0.663 | 0.602 | 0.539 |
| Kindness with compassion | 0.677 | 0.622 | 0.558 |
| Part 2 ‘Healthcare quality for professionals’ | |||
| Respondents: patients/kin | |||
| Person-centred | 0.784 | 0.752 | 0.715 |
| Kin-centred | 0.776 | 0.739 | 0.706 |
| Transparency | 0.778 | 0.749 | 0.716 |
| Leadership | 0.774 | 0.753 | 0.704 |
| Resilience | 0.793 | 0.751 | 0.724 |
| Safe | 0.781 | 0.739 | 0.701 |
| Effective | 0.760 | 0.738 | 0.681 |
| Efficient | 0.776 | 0.739 | 0.700 |
| Accessible and timely | 0.757 | 0.732 | 0.677 |
| Equity | 0.698 | 0.675 | 0.633 |
| Eco-friendly | 0.697 | 0.654 | 0.633 |
| Dignity and respect | 0.812 | 0.777 | 0.729 |
| Holistic | 0.792 | 0.751 | 0.723 |
| Partnership and co-production | 0.791 | 0.751 | 0.718 |
| Kindness with compassion | 0.758 | 0.740 | 0.672 |
| Respondents: professionals | |||
| Person-centred | 0.794 | 0.751 | 0.609 |
| Kin-centred | 0.724 | 0.683 | 0.563 |
| Transparency | 0.691 | 0.653 | 0.532 |
| Leadership | 0.669 | 0.653 | 0.536 |
| Resilience | 0.760 | 0.716 | 0.574 |
| Safe | 0.701 | 0.667 | 0.539 |
| Effective | 0.658 | 0.638 | 0.529 |
| Efficient | 0.673 | 0.628 | 0.495 |
| Accessible and timely | 0.694 | 0.651 | 0.510 |
| Equity | 0.438 | 0.442 | 0.417 |
| Eco-friendly | 0.467 | 0.434 | 0.350 |
| Dignity and respect | 0.822 | 0.781 | 0.637 |
| Holistic | 0.803 | 0.766 | 0.619 |
| Partnership and co-production | 0.756 | 0.718 | 0.557 |
| Kindness with compassion | 0.584 | 0.579 | 0.496 |