Table 1. Configuration of the CHIEDZA intervention to provide Youth-Friendly Services.

Environment	•  Convenient location •  Adequate and attractive space where youth can socialise •  Comfortable surroundings •  Female and male service providers (to avoid a “female-centred” environment) •  Providers known by first names •  Encouragement of youth-focused “non-health” activities e.g., music, dancing, darts, pool, soccer, film evenings •  Outreach - sensitisation of youth and community gatekeepers
Confidentiality and privacy	•  Multipurpose use venue (so clients not marked out) •  Visual and auditory privacy •  Names and identifying information not recorded a, b
Information	•  Paper and electronic IEC materials (posters, videos, manuals) appropriate for various age and literacy levels •  Bouquet of SMS messages
Flexibility	•  Services will be provided from 11am to 7pm and at weekends (e.g., CAPS groups) •  Drop-in service delivery (no appointments)
Youth as equal partners	•  Youth involved in design of space and intervention content and delivery •  Youth involved in selection of providers (on interview panel) •  Youth Advisory Board for feedback •  Youth involved in mobilization and sensitization activities
Appropriate, quality and affordable services	•  Wide range of services available (see above) •  Choice of products where relevant e.g., menstrual management products, contraceptives, •  All services and commodities free of charge •  High quality products •  Trained and mentored providers •  System to “red-flag” youth with concerns •  Well-established linkages to other services

^aBiometrics used for recording service uptake and pseudonyms used for managing STI test results

^bExcept where required for clinical care e.g., registration with national HIV care programme

IEC - Information, Education and Counselling

SMS - Short Message Service

CAPS - CHIEDZA Adolescent Peer Support