Table 1:
Initial State-Level Impacts of 988 Implementation on 988 Lifeline Call Volume and Estimated Costs of Increased Demand, Calendar Years 2022-2023
| State | Calls Received, August- November 2021 (pre- 988) |
Calls Received, August- November 2022 (post- 988) |
Percent Change in Call Calls Received |
Estimate of Additional Calls Annually Post 988 |
Estimate of Additional Calls Annually Post 988, Per 100,000 State Population |
Additional $ Needed to Accommodate Estimated Change in Calls Received Annually |
Additional $ Needed to Accommodate Estimated Change in Calls Received Annually, Per Capita |
|---|---|---|---|---|---|---|---|
| VT | 1,340 | 2,567 | 91.6% | 3,681 | 572.92 | $301,842 | $0.47 |
| WI | 13,745 | 23,967 | 74.4% | 30,666 | 520.44 | $2,514,612 | $0.43 |
| HI | 3,494 | 5,934 | 69.8% | 7,320 | 504.16 | $600,240 | $0.41 |
| NM | 5,889 | 8,958 | 52.1% | 9,207 | 434.79 | $754,974 | $0.36 |
| IL | 29,788 | 46,807 | 57.1% | 51,057 | 399.34 | $4,186,674 | $0.33 |
| WY | 910 | 1,659 | 82.3% | 2,247 | 389.25 | $184,254 | $0.32 |
| NH | 2,410 | 4,031 | 67.3% | 4,863 | 352.94 | $398,766 | $0.29 |
| NE | 4,097 | 6,317 | 54.2% | 6,660 | 339.54 | $546,120 | $0.28 |
| OK | 7,056 | 11,502 | 63.0% | 13,338 | 336.65 | $1,093,716 | $0.28 |
| NV | 6,883 | 9,661 | 40.4% | 8,334 | 267.62 | $683,388 | $0.22 |
| UT | 8,959 | 11,724 | 30.9% | 8,295 | 252.77 | $680,190 | $0.21 |
| WA | 17,412 | 23,785 | 36.6% | 19,119 | 247.69 | $1,567,758 | $0.20 |
| AZ | 13,993 | 19,803 | 41.5% | 17,430 | 242.83 | $1,429,260 | $0.20 |
| VA | 18,300 | 25,074 | 37.0% | 20,322 | 235.43 | $1,666,404 | $0.19 |
| NY | 47,952 | 63,431 | 32.3% | 46,437 | 230.40 | $3,807,834 | $0.19 |
| CT | 6,530 | 9,212 | 41.1% | 8,046 | 223.48 | $659,772 | $0.18 |
| GA | 18,866 | 26,805 | 42.1% | 23,817 | 222.05 | $1,952,994 | $0.18 |
| MO | 11,965 | 16,494 | 37.9% | 13,587 | 220.77 | $1,114,134 | $0.18 |
| SD | 1,287 | 1,935 | 50.3% | 1,944 | 219.14 | $159,408 | $0.18 |
| AK | 2,494 | 3,016 | 20.9% | 1,566 | 213.81 | $128,412 | $0.18 |
| MA | 16,222 | 21,196 | 30.7% | 14,922 | 212.50 | $1,223,604 | $0.17 |
| OR | 13,447 | 16,421 | 22.1% | 8,922 | 210.35 | $731,604 | $0.17 |
| SC | 9,842 | 13,236 | 34.5% | 10,182 | 198.45 | $834,924 | $0.16 |
| OH | 20,736 | 27,831 | 34.2% | 21,285 | 180.53 | $1,745,370 | $0.15 |
| MD | 12,627 | 16,074 | 27.3% | 10,341 | 167.53 | $847,962 | $0.14 |
| MT | 2,366 | 2,943 | 24.4% | 1,731 | 159.36 | $141,942 | $0.13 |
| MN | 11,387 | 14,293 | 25.5% | 8,718 | 152.76 | $714,876 | $0.13 |
| KS | 6,065 | 7,521 | 24.0% | 4,368 | 148.78 | $358,176 | $0.12 |
| TN | 11,327 | 14,741 | 30.1% | 10,242 | 148.00 | $839,844 | $0.12 |
| IA | 5,573 | 7,067 | 26.8% | 4,482 | 140.56 | $367,524 | $0.12 |
| NJ | 15,416 | 19,754 | 28.1% | 13,014 | 140.24 | $1,067,148 | $0.11 |
| RI | 1,443 | 1,930 | 33.7% | 1,461 | 133.28 | $119,802 | $0.11 |
| CA | 94,892 | 111,837 | 17.9% | 50,835 | 128.70 | $4,168,470 | $0.11 |
| MI | 21,474 | 25,609 | 19.3% | 12,405 | 123.22 | $1,017,210 | $0.10 |
| FL | 34,564 | 43,387 | 25.5% | 26,469 | 122.71 | $2,170,458 | $0.10 |
| PA | 19,737 | 24,396 | 23.6% | 13,977 | 107.60 | $1,146,114 | $0.09 |
| NC | 19,133 | 22,582 | 18.0% | 10,347 | 98.95 | $848,454 | $0.08 |
| KY | 8,083 | 9,566 | 18.3% | 4,449 | 98.78 | $364,818 | $0.08 |
| MS | 4,394 | 5,365 | 22.1% | 2,913 | 98.52 | $238,866 | $0.08 |
| ID | 4,237 | 4,840 | 14.2% | 1,809 | 97.90 | $148,338 | $0.08 |
| LA | 8,791 | 10,204 | 16.1% | 4,239 | 91.14 | $347,598 | $0.07 |
| CO | 17,492 | 19,106 | 9.2% | 4,842 | 83.71 | $397,044 | $0.07 |
| IN | 12,364 | 13,997 | 13.2% | 4,899 | 72.20 | $401,718 | $0.06 |
| AR | 5,144 | 5,793 | 12.6% | 1,947 | 64.64 | $159,654 | $0.05 |
| AL | 9,286 | 10,311 | 11.0% | 3,075 | 61.20 | $252,150 | $0.05 |
| ND | 1,470 | 1,609 | 9.5% | 417 | 53.53 | $34,194 | $0.04 |
| TX | 54,316 | 58,668 | 8.0% | 13,056 | 44.69 | $1,070,592 | $0.04 |
| DE | 1,542 | 1,628 | 5.6% | 258 | 26.01 | $21,156 | $0.02 |
| WV | 3,877 | 3,897 | 0.5% | 60 | 3.35 | $4,920 | $0.003 |
Note: ME excluded from analysis because of robocalls (i.e., not from real people) in August 2022.