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. 2024 Jan 2;23:2. doi: 10.1186/s12912-023-01660-8

Table 1.

Overview on measures using a modified version of Kirkpatrick’s four levels of training evaluation [21]

t0 t1 t2
Level 1: Reaction (What are participants’ reactions to the CST?)
 Rating of the training (self-developed) X
Level 2: Learning (What is the impact of the CST on participants’ self-efficacy regarding communication with patients, knowledge about patient-centered communication, communication skills, and attitudes towards medical communication?
Primary outcome: Self-efficacy regarding communication skills with patients (SE-12-G) X X X
 Subjective knowledge (self-developed) X X X
 Objective knowledge (self-developed) X X X
 Attitudes towards medical communication (Attitudes Towards Medical Communication Scale) X X
Level 3: Behavior (What is the impact of the CST on participants’ communication behavior with patients?)
 Communication skills from external observers’ perspective (SPAs to assess communication skills) X
 Communication skills from simulation patients’ perspective (EPAT items (short version)) X
 Self-assessed communication skills applied at SPA (EPAT items (short version), adapted to HCPs) X
 Covariate: Performance test anxiety (PTA) X
Level 4: Results (What is the impact of the CST on participants’ work-related mental burden?)
 Professional fulfillment (PFI-G) X X X
 Depression & anxiety (PHQ-4) X X X
 Subjective working capacities (dimension 1 and 2 of WAI) X X X
Covariate (What factors may have an influence on the results of the four levels?)
 Impact of contamination (self-developed) IG X
CG X X X
 Perceived person-centeredness of healthcare settings (EPAT, short version) X X

CG waitlist-control group, CST communication skills training, EPAT Experienced Patient-Centeredness Questionnaire, IG intervention group, PFI-G German version of Professional Fulfillment Index, PHQ-4 Patient Health Questionnaire 4, PTA Performance Test Anxiety, SE-12-G German version of Self-Efficacy of Communication Skills Scale, SPA standardized patient assessment, WAI Work Ability Index