Table 1.

Interview questions.

1	How would you describe your overall experience with the Step Away app/bot?
2	What did you learn about drinking or changing drinking from the Step Away app/bot?
3	The app has steps or mini-modules that provide information and strategies related to changing drinking. Did you have the opportunity to use them? Probes: What were your impressions of them?     Which specific feature did you find was the most helpful or supportive of your goals? Which specific feature did you find was the least helpful or supportive?
4	For some things, like the daily interview, the Step Away app/bot reaches out to you, and for others, like the activities step, the Step Away app/bot needs you to open it. Would you have preferred more prompting or reminders to help connect you to activities or other features?
5	Was the app/bot able to anticipate your drinking triggers? Probes: What sorts of recommendations did it make to help you manage them?     Which recommendations did you prefer? Did you use any of these recommendations?
6	To what extent did you feel the Step Away app/bot provided you with personalized support and suggestions to help you achieve your specific goals? Probe: Do you have an example?
7	For the regular users: What is it about the Step Away app/bot that makes you want to keep using it? For the infrequent users: What is it about the Step Away app/bot that kept you from using it more often?
8	To what extent did having human contact, for example, receiving a phone call or email from researchers in the study, encourage you to keep using the app/bot?
9	To what extent did the pandemic factor into your usage of the app/bot? Probe: Do you think you would have been likely to use it more/less/not at all?
10	If you could make changes to the app/bot what would they be? Probe: Why?
11	Do you have any other thoughts about the Step Away app/bot that you would like to share?
12	This question was asked only to chatbot users: One of the benefits of a chatbot is its ability to have a conversation with you. What are your thoughts about the conversation quality of the chatbot? Probes: For example, did the conversation feel natural or like you were talking to a real person? How do you think the conversation quality could be improved? What about the chatbot’s conversation did you enjoy? Did you feel connected or a relationship developing?