Table 2.

Quantitative data

			With interpreter (14)		Without interpreter (167)
			N/mean	%/SD	N/mean	%/SD
General satisfaction*	Mean/SD		5.46	1.39	4.8	1.59
	1		1	7.1	11	6.6
	2		0	0	11	6.6
	3		0	0	12	7.2
	4		0	0	16	9.6
	5		2	14.3	31	18.6
	6		10	71.4	84	50.3
	Missing		1	7.1	2	1.2
Communication
Language barrier	Yes		NA	NA	88	52.7
	A1		NA	NA	43	48.9
	A2				45	51.1
	No		NA	NA	75	44.9
	A1		NA	NA	18	24
	A2				54	72
	B1				1	1.3
	Missing		NA	NA	4	2.4
Non-professional interpreter	Yes		NA	NA	58	34.7
	Siblings		NA	NA	8	13.8
	Family member				10	17.2
	Friend				17	29.3
	Hospital staff				5	8.6
	Patient				17	29.3
	Other				1	1.7
	Of which minors		NA	NA	25	43.1
	No		NA	NA	105	62.9
	Missing		NA	NA	4	2.4
Self-reported and assessed comprehension
Understandable information	Self-reported comprehension=good		12	85.7	114	68.3
	Correct diagnosis	Yes	4	33.3	49	43
		Partial	8	66.7	45	39.5
		Insufficient	0	0	18	15.8
		Missing			2	1.8
	Correct therapy	Yes	5	41.7	47	41.2
		Partial	6	50	55	48.3
		Insufficient	1	8.3	8	7
		Missing			4	3.5
	Self-reported comprehension=partial		2	14.3	36	21.6
	Correct diagnosis	Yes	2	100	15	41.7
		Partial	0	0	17	47.2
		No	0	0	3	8.3
		Missing			1	2.8
	Correct therapy	Yes	0	0	16	44.4
		Partial	2	100	15	41.7
		Insufficient	0	0	4	11.1
		Missing			1	2.8
	Self-reported comprehension=insufficient		0	0	11	6.6
	Correct diagnosis	Yes	0	0	4	36.4
		Partial	0	0	6	54.5
		Insufficient	0	0	1	9.1
	Correct therapy	Yes	0	0	4	36.4
		Partial	0	0	7	63.6
		Insufficient	0	0	0	0
	Missing		0	0	6	3.6
Interpreter use
Interpreter—sensible and helpful?	Yes		14	100	NA	NA
Interpreter desired	Yes		NA	NA	89	53.3
	No		NA	NA	74	44.3
	Missing		NA	NA	4	2.4
Knowledge about interpreter entitlement	Yes		7	50	37	22.2
	No		6	42.9	125	74.9
	Missing		1	7.1	5	3

*General satisfaction: 1=not satisfied, 6=very satisfied.

NA, not applicable.