TABLE 1.
Dialogue scenario used in experimental pattern Pref-/Cha+. Utterance ID (UID) is assigned to each utterance; Evaluation Timing (ET) is assigned to the timing of the participant’s evaluation; Speaker is either the salesclerk or the customer. The Japanese utterances were directly translated by DeepL.
| UID | ET | Utterance |
|---|---|---|
| S1 | 1 | Welcome to our shop. Is it correct that the reason for your visit is to decide on a travel destination? |
| C1 | Yes, that is correct. I am here to decide where to travel. | |
| S2 | Yes, I understand. I would like to ask you a few questions. Which of your trips to Osaka was the most memorable for you? | |
| C2 | Yes, the trip to Osaka was memorable. | |
| S3 | Osaka…. It is a very nice spot. You must have many memories from that trip, such as the food, scenery, etc. What would you say was the most memorable? | |
| C3 | 2 | Yes, I had many memories from my trip to Osaka, but my most memorable memory was going to USJ and playing there. |
| S4 | USJ in Osaka is very famous …. I think it is a very good memory …. Did you buy any sweets as souvenirs on your trip? Is it a sweet candy? | |
| C4 | Yes, I bought some snow cones as a souvenir. | |
| S5 | I see … You must have bought at least one type of sweet snack as a souvenir…. Are you the type of person who sets aside a large budget for your trips? | |
| C5 | No, I try to keep my travel budget as low as possible. | |
| S6 | That’s right …. You want to enjoy your trip inexpensively, do not you? | |
| S7 | 3 | Excuse me …. I’m sorry, I’ve rambled on a bit too long. Actually, I am guiding you with a character that fits your needs based on the information I have obtained from you. Today, I, Erica, your travel guide avatar, will be in charge of you. |
| S8 | 4 | Let’s decide on your travel destination. I would like to narrow it down to Chinese spots that I think would be suitable for you. |
| C6 | 5 | I like the idea of narrowing it down from Chinese spots. I agree with that proposal. |
| S9 | Yes, sir. The destinations that we are handling as Chinese spots are Tokyo, Hokkaido, and Osaka. Assuming that we do not compromise on budget, I would like to recommend Hokkaido. | |
| C7 | 6 | Thank you for recommending Hokkaido. Hokkaido is also an attractive destination. We will choose Hokkaido. |
| S10 | Yes, I understand. This time, I would like to recommend Takahashi Manju-ya in Hokkaido to our customers. It is one of our most popular places to eat meat buns and cheese oval pancakes. What do you think? | |
| C8 | 7 | The Takahashi manjyu shop in Hokkaido is very attractive. The meat buns and cheese oobanyaki look delicious. I will try to visit that spot. |
| S11 | Thank you …. The other reason why I recommended Hokkaido is because I would like you to buy Jaga Pokkuru as a souvenir. It is a popular product in Hokkaido. Thank you for visiting us today. We look forward to serving you again. |