Table 1 .
Likert ranking questions: patient responses
| Question | Likert score | Mean Likert | Proportion rating 4 or 5 (%) | ||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| This appointment is important to my health and wellbeing | 0 | 2 | 6 | 11 | 14 | 4.1 | 25/33 (76) |
| This appointment saved me money | 2 | 1 | 4 | 4 | 22 | 4.3 | 26/33 (79) |
| This appointment saved me time | 0 | 0 | 2 | 5 | 26 | 4.7 | 31/33 (94) |
| Telephone consultation made receiving care more accessible | 0 | 0 | 3 | 5 | 25 | 4.7 | 30/33 (91) |
| All my concerns were addressed | 0 | 0 | 0 | 2 | 31 | 4.9 | 33/33 (100) |
| Enough time was given for my consultation | 0 | 0 | 0 | 3 | 30 | 4.9 | 33/33 (100) |
| I had enough time to ask questions | 0 | 0 | 0 | 1 | 32 | 5 | 33/33 (100) |
| Overall, I am satisfied with telephone consultation | 0 | 0 | 1 | 3 | 29 | 4.8 | 32/33 (97) |
| I would be happy to have another telephone consultation | 0 | 2 | 2 | 4 | 25 | 4.5 | 29/33 (88) |