Skip to main content
. 2024 Jan 17;10(2):e24890. doi: 10.1016/j.heliyon.2024.e24890

Table 1.

Functions of ChatGPT.

Function Description Example
A) Understanding the dynamics of the financial market ChatGPT is used to classify financial news and perform text-based and social media-based analyses to gain insights into the financial market Identifying trends and predicting future market movements based on news articles and social media posts
B) Customer service ChatGPT can be trained to interact with customers and answer their questions about various financial products and services Providing information on banking hours, loan terms, and suggesting financial products
C) Named entity recognition ChatGPT can extract and understand large amounts of financial information from unstructured texts Identifying names of companies, people, and financial products mentioned in a news article
D) Generating financial summaries, reports, and forecasting outcomes ChatGPT can generate financial summaries, reports, and predict financial outcomes Generating a financial report that summarizes a company's performance in the previous quarter
E) Personalized investment recommendations ChatGPT can make personalized investment recommendations based on the financial objective and risk-preferences of individuals Recommending a diversified portfolio for a customer with a low-risk tolerance
F) Fraud detection and prevention ChatGPT can be trained for fraud detection and prevention Analyzing customer data and financial transactions to detect fraudulent activity