Table 2.
Indicators of the triple aim dimension: Health outcomes.
| Performance dimension: Health outcomes | Frequency | Indicator category | Classifying variable | Performance measurement indicator | References |
|---|---|---|---|---|---|
| Effectiveness and safety | |||||
| Reason for encounter (as in ICPC-2) | 27 | Process | x | [1,3,5,21,22,25,28,29,34,38,42–47,49,53,59–61,65,68,69,71] | |
| Accuracy of triage decision (Percentage of accurately triaged patients, percentage of over- and under-triaged patients, identified life-threatening signs) | 11 | Outcome | x | [3,5,20,28,29,35–37,42,45,46,50,65,66,69,71] | |
| Severity and urgency of the symptoms | 13 | Outcome | x | [3,25,27,28,42,46,55,60,61,66,69,72] | |
| Duration and development of patient symptoms | 10 | Process | x | [3,20,35,40,42,46,47,65,66,69] | |
| Co-morbidity | 6 | Structural | x | [1,34,42,46,55,66] | |
| Type of current medical problem | 3 | Structural | x | [41,45,69] | |
| Cause (possible) and consequence of symptoms | 1 | Structural | x | [35] | |
| Patient-relevant outcomes | |||||
| Triage response (follow-up advice type and/or after-triage contact type, appropriate urgency and level of care) | 36 | Outcome | x | [1,3,5,20,21,25,27–29,34,36,37,41,42,44,46,47,49,50,53,55,56,58–70,72] | |
| Patient compliance with advice given | 8 | Outcome | x | [21,27,49,52,59,62,67,68] | |
| ICD-10 diagnoses | 3 | Structural | x | [34,60,71] | |
| Mortality | 1 | Outcome | x | [70] | |
| Patient medical history and medications | 2 | Structural | x | [5,59] |