Table 3.

No show rates and characteristics by type of visit.

	In-person	Remote	p-value
New behavioral health visits, N	235	283
No-show, %	10.64	6.36
Age, Median	39	38	0.0053
Gender (% female)	66.38	67.84	0.7781
Payer (% Medicaid)	37.02	42.40	0.2416
Rural, %	40.85	52.30	0.0104
Active portal users, %	70.21	86.57	<0.0001
Time to appointment, Median	28	31	0.0199
Odds of No-Show vs. in-person (crude)		0.57 (95% CI: 0.30–1.07)	0.0820
Odds of No-Show vs. in-person (adjusted)		0.61 (95% CI: 0.31–1.21)	0.1548
Follow-up behavioral health visits, N	573	2,044
No-show, %	16.06	11.50
Age, Median	49	41	<0.0001
Gender (% female)	66.49	70.21	0.0907
Payer (% Medicaid)	30.54	32.00	0.5421
Rural, %	42.76	48.63	0.0138
Active portal users, %	75.92	85.91	<0.0001
Time to appointment, Median	28	28	0.0063
Odds of No-Show vs. in-person (crude)		0.68 (95% CI: 0.52–0.88)	0.0037
Odds of No-Show vs. in-person (adjusted)		0.64 (95% CI: 0.49–0.84)	0.0011
New endocrinology visits, N	1,125	117
No-show, %	16.09	10.26
Age, Median	58	58	0.7237
Gender (% female)	60.98	79.49	<0.0001
Payer (% Medicaid)	23.38	17.95	0.2041
Rural, %	41.10	55.17	0.0041
Active portal users, %	63.47	76.07	0.0061
Time to appointment, Median	39	108	<0.0001
Odds of No-Show vs. in-person (crude)		0.60 (95% CI: 0.32–1.11)	0.1008
Odds of No-Show vs. in-person (adjusted)		0.74 (95% CI: 0.39–1.42)	0.3667
Follow-up endocrinology visits, N	2,914	274
No-show, %	11.05	3.28	<0.0001
Age	61	58	0.0005
Gender (% female)	59.33	68.98	0.0019
Payer (% Medicaid)	17.54	18.98	0.5619
Rural, %	46.43	45.26	0.7515
Active portal users, %	67.57	83.21	<0.0001
Time to appointment, Median	119	98	0.0007
Odds of No-Show vs. in-person (crude)		0.27 (95% CI: 0.14–0.54)	0.0002
Odds of No-Show vs. in-person (adjusted)		0.27 (95% CI: 0.14–0.53)	0.0002