Table 1.
Focus group participants’ demographics and experience (N=9).
| Individual-level factor | Values, n (%) | |
| Age (years) | ||
|
|
18-24 | 3 (33) |
|
|
25-34 | 3 (33) |
|
|
35-44 | 1 (11) |
|
|
45-54 | 2 (22) |
| Gender identity | ||
|
|
Woman | 8 (89) |
|
|
Man | 1 (11) |
| Race | ||
|
|
White | 8 (89) |
|
|
White and Indigenous | 1 (11) |
| Education | ||
|
|
University certificate, diploma, or degree | 4 (44) |
|
|
Apprenticeships, trades services, or diploma | 1 (11) |
|
|
College, college d’enseignement general et professionnel, or other nonuniversity certificate or diploma | 1 (11) |
|
|
High school | 3 (33) |
| Years of experience working in customer service | ||
|
|
1-2 | 1 (11) |
|
|
Greater than 5 | 8 (89) |