Table 4.

Recommendations for palliative care organisations to support the use of technology, for communication, in practice

Learning points to support the use of technology beyond the pandemic	Recommendations to support adoption of technology in practice
- Developing a matrix of activities: which are most suited to online, face to face and which should take a hybrid approach	- Environment: ensuring technology and room space is appropriate
	- Training: help and support for patients and family caregivers to use equipment
- Improving access: Considering how technology fits in with local services	- Governance: ensuring appropriate policies are in place
	- Patient liaison teams For example, in hospitals to set up video calls with patients and families
- Staff wellbeing: Using technology to improve work/life balance for staff
- Enhancing models of care: Using technology for future engagement and accessibility	- Concentrate on the person and not the technology Ensure individual preferences are considered
	- Partnership with other organisations to share resources This should encourage individuals to adopt technological interventions (for example through joined up journal club or online conferences)