Table 2.

Inclusion and exclusion criteria

Inclusion criteria	Exclusion criteria
Setting: Community pharmacy	Non-community pharmacy setting
Design/study type: Empirical studies	Design/study type: Literature reviews
Location: All regions
Publication date: 2005 onwards
Publication type: Peer-reviewed journal papers Reports on QI indicator development	Publication type: Conference abstracts Commentary, opinion pieces and editorials Reviews
Focus of study: Definitions and dimensions of quality in community pharmacy (including patient experience, environment and safety) Development and assessment of quality indicators and standards for community pharmacy healthcare services Patient satisfaction with community pharmacy healthcare services Factors influencing quality of care in community pharmacy	Focus of study: Advancing the scope of pharmacists and/or pharmacy technicians in practice Integrating pharmacists or pharmacy technicians in other healthcare settings Pilot community pharmacy interventions and services Evaluations of individual services Impact of training Evaluations of pay-for-performance schemes Assessing approaches to measure quality (eg, quality inspection reports, quality cards and administrative claims)