Table:

Functions of Empathy in a goals of care discussion

Function	Example
Uncovering patient values	Listening for emotional intensity in patient/family responses to values questions
Identifying stopping points	Slowing down the conversation in response to intense emotion
Facilitating the grieving process	Encouraging the family to tell stories about their loved one. Verbally reflecting the patient’s strengths
Transforming how we approach our work	Developing a belief in the validity of others’ experience Cultivating curiosity