Table 5.

Regression Analysis Results Regarding the Prediction of the Effect of Patients’ Evaluations of the Sub-dimensions of Patient-Centered Communication on the Perception of Service Quality.

Variable	B	Std. Error	β	t	P	VIF
Information exchange	−0.163	0.097	−0.122	−1677	0.095	2329
Relations with doctors and other health care professionals	0.402	0.139	0.274	2888	0.004	3988
Decision making	0.119	0.105	0.088	1143	0.254	2606
Giving importance to emotions	−0.012	0.116	−0.009	−0.103	0.918	3090
Self-care	−0.080	0.120	−0.058	−0.665	0.507	3387
Managing uncertainty	0.549	0.121	0.388	4556	<0.001	3220

R = 0.559; R² = 0.312; F = 23,054; P < 0.001; Durbin Watson = 1900.