Table 1.

Themes, example keywords, and frequency of sample who mentioned each one.

Theme	Behavior present	Behavior not present	Percent of hospital sample	Percent of comments that were at the high end
Kindness	Cares, compassionate, considerate, kind, nice	Condescending, critical, degrading, demeaning, hostile	40.7%	89%
Supportive	Advocates, challenges, encourages, helpful, supportive	Does not advocate, does not stand up for, lack of support, no help, no support	27.1%	86%
Open to input	Approachable, hears all sides, inviting, listens, open	Dismiss concerns, does not listen, does not take suggestions	26.7%	90%
Allow autonomy	Collaborative, consultive, democratic, empower, not a micromanager	Authoritarian, autocratic, bureaucratic, micromanage, does not allow autonomy	21.6%	80%
Engage with team	Available, hands on, involved, present	Absent, distant, hard to reach, little presence, unavailable	15.8%	40%
Transparency	Communicative, explains, informative, sets example, transparent	Not transparent, poor communicator	13.9%	76%
Fairness	Fair, inclusive, treats as equals	Biased, does not treat the same, favoritism, preferential treatment, unfair	15.4%	62%
Professionalism	Ethical, honest, integrity, professional, trustworthy	Lies, passive/aggressive, twist the truth, unprofessional	10.2%	89%
Hold accountable	Holds accountable	Conflict avoidant, does not enforce rules, no accountability	3.7%	30%

Percentages sum to more than 100% because some followers indicated more than one theme. Maximum of five example behaviors shown.