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. 2024 Feb 29;10:e1911. doi: 10.7717/peerj-cs.1911

Table 1. Statistical collection table of original data.

Subject Mean value Subject Mean value
Able to cooperate with logistics company to update logistics information in time 4.4 Can respond to emergencies, feedback efficiency is very high 4.56
On the basis of timely updating logistics information, ensure the accuracy of information 4.63 The company is able to accept more payment methods 4.37
Received stationery products logistics packaging is proper 4.42 The cooperation platform can provide specific logistics service information 4.82
The problem of out of stock on cooperative platforms is not common 3.25 The platform does not disclose trading information and express information 4.28
Efficient handling of returns and exchanges 4.36 Customer service is prompt in responding to customer questions 4.13
Goods can be received within the merchant’s commitment period 4.65 The company can deal with customers who have placed orders in a timely manner 4.39
If the product has quality problems, easy to operate 4.34 Returns and exchanges are guaranteed 4.22
The stationery and other goods received are in perfect condition 4.73 The detailed description of the goods is consistent with the details provided by the merchant 4.81