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Moderated mediation results for customer mistreatment across levels for neuroticism.
| Moderator | Level | Turnover intentions | |
|---|---|---|---|
| Conditional indirect effect | Bias-corrected 95% CI | ||
| Neuroticism | Low (−1 SD) | 0.01 | [−0.01, 0.04] |
| Medium | 0.03 | [0.01, 0.07] | |
| High (+1 SD) | 0.05 | [0.02, 0.11] | |
| Index of moderated mediation | 0.02 | [0.02, 0.11] | |
N = 230. CI, Confident intervals.
