Table 2. Benchmark established by CMS to assess patients' satisfaction.
CMS - Center for Medicare and Medicaid Services
Indices of assessment | Benchmark (%) |
Nurse-patient interaction | 86.97 |
Doctor-patient interaction | 88.62 |
Hospital responsiveness | 80.15 |
Hospital environment | 79.06 |
Communication about medicine | 73.53 |
Discharge information | 91.87 |
Transition of care | 62.77 |
Overall rating | 84.83 |