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. 2024 Mar 4;16(3):e55511. doi: 10.7759/cureus.55511

Table 2. Benchmark established by CMS to assess patients' satisfaction.

CMS - Center for Medicare and Medicaid Services

Indices of assessment Benchmark (%)
Nurse-patient interaction 86.97
Doctor-patient interaction 88.62
Hospital responsiveness 80.15
Hospital environment 79.06
Communication about medicine 73.53
Discharge information 91.87
Transition of care 62.77
Overall rating 84.83