Figure 2.

Cetrea Clinical Logistics (CCL) for patients and its functionalities, as displayed to patients and their family members, developed in the second phase of the overall study (the figure has been previously published by Østervang et al [16]). (1) Number of the ED room. (2) Name of the hospital department. (3) The name of the patient (no sensitive information is displayed). (4) The nurse who is responsible for care. (5) The physician who is responsible for treatment. (6) Process line with activities. Displaying nurse assessments, blood samples, electrocardiograms, physician assessments, X-rays, etc. (7) Clarification of the different colors in the process line. Gray: not started; blue: activity scheduled; and green: activity finished. (8) Clarification of special activity names. (9) Link to information videos (eg, information on discharge). (10) Three diverse colors indicate the estimated waiting time: less than 4 hours, equal to 4 hours, or more than 4 hours, respectively. (11) The shared note pad for the patients to write questions to health care professionals or messages from family members.