Table 5.

Malaria Services and Data Quality Improvement client satisfaction survey results

Client response/supervisor appraisal	Round 1, 2021 (n = 469), %	Round 2, 2022 (n = 566), %	Overall (n = 1,035), %
Received all tests ordered by the health-care provider at this facility	88	90	89
Told by health-care provider how to take the medicines received
Yes	86	87	86
Somewhat	8	9	9
Client could explain correctly the use of dispensed drugs at home*
Yes	81	85	83
Somewhat	12	13	12
Told how to use an ITN	84	88	86
Told by health-care provider when to return to the health facility	96	96	96
Client could explain correctly when to return to the health facility*	94	95	95
Wait time to get all RCH services
<1 hour	44	37	40
1–3 hours	49	54	52
>3 hours	7	8	8
Satisfied with services provided by health facility staff
Yes	87	89	89
Somewhat	9	9	9
Satisfied with communication from health providers
Yes	89	90	90
Somewhat	7	7	7
Tested for malaria during the first antenatal care visit†	96 (n = 296)	99 (n = 357)	98 (n = 653)

ITN = insecticide-treated net; RCH = reproductive and child health.

^*Response assessed by supervisor during Malaria Service and Data Quality Improvement supervision.

^† Subset of clients attending first antenatal care visit.