Table 2.

Professional backgrounds of phase 1 and 2 health professionals

Characteristic	Phase 1 (focus group)		Phase 2 (usability test)*
	n	%	n	%
Professional background
Physician	9	100	8	89
Lawyer	0	0	1	11
Position within the CIS
Telephone service	3	34	4	45
Email service	3	34	4	45
Social media	1	10	0	0
Research management	2	22	1	10
Chat service	0	0	9	100

* Note: Health professionals were not solely members of the chat team and partially also worked in one other CIS service