Table 3.
The distribution and analysis of factors affecting the MPH of participants who had experienced VV and PsV, and their behavioral reactions.
| Variables | CHQ-12 (≧5 score) | |||||
|---|---|---|---|---|---|---|
| VV (n = 110) | PsV (n = 42) | |||||
| n | % | p | n | % | p | |
| Perpetrators | ||||||
| Horizontal (from colleagues) | 11 | (10.00) | - | 8 | (19.05) | - |
| Vertical (from supervisors/subordinates) | 9 | (8.18) | * | 7 | (16.67) | - |
| Third-party violence (clients/third part) | 90 | (81.82) | - | 27 | (64.29) | - |
| Causes | ||||||
| Long waiting times | 25 | (22.94) | - | 4 | (9.52) | * |
| Miscommunication | 51 | (46.79) | * | 24 | (57.14) | - |
| Mismanagement | 19 | (17.43) | * | 9 | (21.43) | - |
| Attitude problems | 35 | (32.11) | - | 24 | (57.14) | - |
| Excessive force | 10 | (9.17) | - | 3 | (7.14) | - |
| Interest conflict | 8 | (7.34) | - | 3 | (7.14) | - |
| Personal reason | 19 | (17.43) | - | 9 | (21.43) | - |
| Others | 19 | (17.43) | - | 7 | (16.67) | - |
| Implicit factors | ||||||
| Organizational reform | 11 | (10.09) | - | 6 | (14.29) | - |
| Workload | 29 | (26.61) | - | 19 | (45.24) | - |
| Work stress | 56 | (51.38) | * | 19 | (45.24) | - |
| Social insecurity | 34 | (31.19) | - | 9 | (21.43) | - |
| Deterioration of interpersonal relationship | 36 | (33.03) | - | 13 | (30.95) | - |
| Response | ||||||
| Burnout management | 27 | (24.55) | - | 14 | (33.33) | - |
| Verbal warning | 15 | (13.64) | - | 3 | (7.14) | - |
| Legal action | 2 | (1.82) | - | 1 | (2.38) | - |
| Colleagues’ assistance | 46 | (41.82) | - | 14 | (33.33) | - |
| Psychological counseling | - | - | - | 1 | (2.38) | - |
| Position transfer | 4 | (3.64) | - | 3 | (7.14) | - |
| Turnover intention | 16 | (14.55) | *** | 6 | (14.29) | * |
-, not significant; *p < 0.05; **p < 0.01; and ***p < 0.001.