Figure 1.

Overview of the 3 phases of the study: Phase 1: Cognitive walkthrough, Phase II: Usability Testing, and Phase III: Pilot testing. We acknowledge Engin Akyurt on Unsplash for the photo “A girl with a toothache,” and Kopparapu and Tenzen on CleanPNG for “Apple Cartoon—iPhone 5” and “Apple Cartoon—Laptop.”