Table 2.

Examples of the abstraction process: meaning units, codes, subcategories, and categories.

Meaning unit	Code	Subcategory	Category
...That they [the personnel] have a login so when they are there, they [personnel and older person] can talk to each other at a table [within the ICTa tool] just like we did.	Be able to log in to the ICT tool	Be able to show the tool	Be able to introduce the ICT tool in an appropriate manner
If it had been as usual [before the pandemic] then we would have done the same at home visits, and it would have been much easier because then you can show this leaflet, talk about it, and sell it in a better way, so it would have been much better.	Easy to show in person	Be able to show the tool	Be able to introduce the ICT tool in an appropriate manner
The pandemic, of course, because it has not been possible to visit people. They have not wanted to let us in, and not even homecare staff have been able to visit some people. They have declined home care and arranged help in another way because they do not want to expose themselves to the coronavirus.	The pandemic hindered in-person visits	Be able to show the tool	Be able to introduce the ICT tool in an appropriate manner

^aICT: information and communication technology.