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. 2024 Mar 11;56(1):2302980. doi: 10.1080/07853890.2024.2302980

Table 2.

Details of the AI-powered chatbots intervention in the included studies.

Study Theory or core element AI Methods Duration Type Input Output Dialogue management Dialogue Initiative Task-Oriented Therapist involved Comparison
Al-Hilli et al. [26] Health education and counseling NLP Flexible Chatbot Written Written Frame based System No Yes Traditional counselling
Bibault et al. [27] Health education Machine learning Flexible Web based or smartphone application Written Written Frame based System Yes No Physician
Echeazarra et al. [28] Education Not reported Daily, for 2 years Smartphone app, chatbot Written Written Finite state System No Yes Traditional writing
Gong et al. [29] Behaviour change theories NLP Weekly up to one year Smartphone app, chatbot Spoken, and written Spoken, and written Frame based System Yes Yes Usual care
Greer et al. [14] Stress and coping theory Not reported 4 weeks exposure Facebook messenger; chatbot. Written Written, visual Finite state System Yes No Waitlist control
Hauser-Ulrich et al. [30] Cognitive behaviour therapy, psychological therapy Not reported Every day, for 8 weeks Smartphone app; chatbot Written Written, visual Finite state System No No Education
Hunt et al. [31] Cognitive behaviour therapy NLU 8 weeks Smartphone app; chatbot Written Written Frame based System No No Waiting list control
Tawfik et al. [32] Self-care behaviour NLP Flexible WhatsApp; chatbot Written Written Frame based System No Yes Nurse-led education and routine care