Table 2.
Details of the AI-powered chatbots intervention in the included studies.
| Study | Theory or core element | AI Methods | Duration | Type | Input | Output | Dialogue management | Dialogue Initiative | Task-Oriented | Therapist involved | Comparison |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Al-Hilli et al. [26] | Health education and counseling | NLP | Flexible | Chatbot | Written | Written | Frame based | System | No | Yes | Traditional counselling |
| Bibault et al. [27] | Health education | Machine learning | Flexible | Web based or smartphone application | Written | Written | Frame based | System | Yes | No | Physician |
| Echeazarra et al. [28] | Education | Not reported | Daily, for 2 years | Smartphone app, chatbot | Written | Written | Finite state | System | No | Yes | Traditional writing |
| Gong et al. [29] | Behaviour change theories | NLP | Weekly up to one year | Smartphone app, chatbot | Spoken, and written | Spoken, and written | Frame based | System | Yes | Yes | Usual care |
| Greer et al. [14] | Stress and coping theory | Not reported | 4 weeks exposure | Facebook messenger; chatbot. | Written | Written, visual | Finite state | System | Yes | No | Waitlist control |
| Hauser-Ulrich et al. [30] | Cognitive behaviour therapy, psychological therapy | Not reported | Every day, for 8 weeks | Smartphone app; chatbot | Written | Written, visual | Finite state | System | No | No | Education |
| Hunt et al. [31] | Cognitive behaviour therapy | NLU | 8 weeks | Smartphone app; chatbot | Written | Written | Frame based | System | No | No | Waiting list control |
| Tawfik et al. [32] | Self-care behaviour | NLP | Flexible | WhatsApp; chatbot | Written | Written | Frame based | System | No | Yes | Nurse-led education and routine care |