Table 2:
Average call duration and number of transfers for each insurance company
| Insurance Company | Average Call Duration In minutes | Average Number of Transfers | Information Variation Score |
|---|---|---|---|
| A | 22.5 | 4.5 | 3 |
| B | 7.0 | 1.0 | 1 |
| C | 17.5 | 3.0 | 2 |
| D | 45.0 | 2.0 | 3 |
| E | 50.0 | 2.5 | 4 |
| F | 16.5 | 3.0 | 3 |
| G | 30.0 | 2.0 | 4 |
| H | 45.0 | 3.0 | 5 |
| I | 8.0 | 1.0 | 1 |
| K | 11.5 | 1.0 | 1 |
| L | 11.5 | 1.0 | 1 |
| Average Total | 24.0 | 2.2 | 2.5 |