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. Author manuscript; available in PMC: 2025 Mar 1.
Published in final edited form as: Am J Otolaryngol. 2023 Dec 12;45(2):104179. doi: 10.1016/j.amjoto.2023.104179

Table 2:

Average call duration and number of transfers for each insurance company

Insurance Company Average Call Duration In minutes Average Number of Transfers Information Variation Score
A 22.5 4.5 3
B 7.0 1.0 1
C 17.5 3.0 2
D 45.0 2.0 3
E 50.0 2.5 4
F 16.5 3.0 3
G 30.0 2.0 4
H 45.0 3.0 5
I 8.0 1.0 1
K 11.5 1.0 1
L 11.5 1.0 1
Average Total 24.0 2.2 2.5