Table 1.

HCAHPS survey domains and questions

HCAHPS domains	HCAHPS questions
Care transitions	During this hospital stay, staff took my preferences and those of my family or caregiver into account in deciding what my healthcare needs would be when I left.
	When I left the hospital, I clearly understood the purpose for taking each of my medications.
	When I left the hospital, I had a good understanding of the things I was responsible for in managing my health.
Cleanliness/quietness	During this hospital stay, how often was the area around your room quiet at night?
	During this hospital stay, how often were your room and bathroom kept clean?
Communication about medications	Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?
	Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?
Discharge information	During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?
	During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital?
Communication with doctors	During this hospital stay, how often did doctors explain things in a way you could understand?
	During this hospital stay, how often did doctors listen carefully to you?
	During this hospital stay, how often did doctors treat you with courtesy and respect?
Communication with nurses	During this hospital stay, how often did nurses explain things in a way you could understand?
	During this hospital stay, how often did nurses listen carefully to you?
	During this hospital stay, how often did nurses treat you with courtesy and respect?
Overall rating of hospital	Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?
Responsiveness of hospital staff	During this hospital stay, after you pressed the call button, how often did you help as soon as you wanted it?
	How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?
Would recommend hospital	Would you recommend this hospital to your friends and family?

*The three Care Transition Measure questions (questions 20–22) are copyright of Eric A. Coleman, MD, MPH, all rights reserved.

HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.