Table 3.

System findings for engaged cohort HCAHPS scores and the non-engaged cohort

	Engaged		No or minimal engagement		Diff
	Score	n size	Score	n size
Overall rating	83.3%	5482	80.5%	26 848	2.8%
Would recommend hospital	84.9%	5485	82.5%	26 830	2.4%
Care transitions	60.1%	5479	56.9%	26 677	3.2%
Communication about meds	62.9%	3537	62.2%	16 540	0.7%
Communication with doctors	83.2%	5607	80.3%	27 794	2.9%
Communication with nurses	82.8%	5623	80.3%	27 794	2.5%
Discharge	87.8%	5302	86.1%	24 810	1.7%
Hospital environment	73.8%	5549	72.0%	27 172	1.8%
Responsiveness of hospital staff	69.7%	5059	65.5%	25 243	4.2%

The ‘n’ values presented in the tables are HCAHPS survey returns. Sometimes, patients would respond to one question in the survey and no other questions, and that is why there is some variability in the survey returns for each HCAHPS domain, as presented in the tables. Furthermore, in keeping with national data, our response rates to HCAHPS surveys are low—typically ranging less than 18% in most hospitals. We are only able to evaluate HCAHPS data of patients who answered at completed at least some of surveys—whether they were engaged or not.

HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.