Table 2.

Themes and subthemes from phases 1 and 2 organized by the Consolidated Framework for Implementation Research (CFIR) and additional emerging themes.

Main themes: CFIR domains and constructs		Subthemes
		Phase 1: before eDialogue	Phase 2: after eDialogue
Intervention characteristics
	Relative advantage	Contradictory expectations for using eDialogue versus phone call A lifeline and reassurance for both patients and HCPsa Hidden work can become visible	Quick and easy to interact in eDialogue Photos in eDialogue improve the quality of communication
	Adaptability	N/Ab	Development of individual strategies and workflows for the use of eDialogue
Outer setting
	Needs and resources	Patients are messengers of information between HCPs	Timely and effective interdisciplinary communication with patients across settings
Inner setting
	Tension for change	Feeling like an insufficient intermediary Phone calls are disruptive, yet necessary	N/A
	Relative priority	Experiences of technology fatigue	N/A
	Compatibility	N/A	Divergent perceptions of how well eDialogue meets needs
	Available resources	N/A	Concerns about resource consumption Need for clarification regarding financial incentives
Characteristics of individuals
	Self-efficacy	N/A	To express oneself in writing
Additional emerging themes
	Previous experiences with digital communication	Email and SMS text messaging are already used with patients and for interdisciplinary communication; however, standardization is lacking	N/A
	Reflection and learning	N/A	A new space for studying patients’ needs

^aHCP: health care professional.

^bN/A: not applicable.