Table 2.

Percentage of participants who agreed or strongly agreed with the inclusion of each indicator against all three selection criteria (n = 35)

Category/Indicator		% highly rateda			Selection criteria meeting thresholdb
		Importance	Feasibility	Usability
Governance
1	This organisation has a dedicated supportive care committee	77	71	69	I
2	The organisation documents requirement for establishment or existence of a supportive care committee that articulates to one of the National Standards quality committees	74	69	69
3	The organisation has a senior (executive) role identified as the organisation supportive care champion	80	71	74	I
Policy
4	The organisation has an accessible Supportive Care policy	80	77	66	I, F
5	The organisation has a Supportive Care Policy that is current (updated every 12 months)	71	69	63
6	The organisation has a Supportive Care Policy that that describes a framework for the provision of supportive care	86	71	77	I, U
7	The organisation has a Supportive Care Policy that directs supportive care reporting within a dedicated organisational reporting framework	86	80	74	I, F
8	The organisation has Supportive Care Policy that directs specific reporting metrics	80	63	71	I
9	The organisation has Supportive Care Policy that directs specific patient experience reporting requirements	89	66	74	I
10	The organisation has Supportive Care Policy that documents reporting responsibility for supportive care data to a government agency (if required)	63	63	51
11	The organisation has Supportive Care Policy that documents reporting requirements a relevant organisation executive committee (e.g. a hospital board)	74	69	69
12	The organisation has Supportive Care Policy that documents reporting requirements to their Executive Quality and Safety Committee	80	71	71	I
13	The organisation has Supportive Care Policy that documents the role of consumers in the design of supportive care programs evaluation and reporting	86	69	69	I
Communication and Training
14	The organisation has formal processes in place to guide information-sharing, discussion, and education about supportive care available for staff, patients and family carers	94	89	86	I, F, U
15	The organisation has a documented process that requires relevant staff undertake supportive care training (e.g. the eviQ modules)	91	77	80	I, F, U
16	The organisation has a documented process to ensure staff training for supportive care is recorded	77	80	71	I, F
17	The organisation has a documented process to ensure individuals have opportunity for discussion of their supportive care needs at any stage along their illness or treatment continuum	94	80	83	I, F, U
18	The organisation has a documented process to ensure that patients and families understand what supportive care is (e.g. the WeCan resources)	83	71	71	I
19	The organisation has a documented process that sets an expectation that patients and families feel able to ask about supportive care needs	91	80	80	I, F, U
20	The organisation has availability of resources to support carers and family members	97	71	89	I, U
21	The organisation has a dedicated facility or space to address wellbeing of patients, carers and family members who attend the hospital (e.g. a wellbeing centre)	74	54	63
Screening
22	The organisation undertakes supportive care screening	91	83	80	I, F, U
23	The organisation has a documented process that sets out what supportive care screening tool should be used for all patients across the organisation	89	86	80	I, F, U
24	The organisation has nominated person(s) to undertake Supportive Care screening	83	63	71	I
25	The organisation has a documented process to inform when and how often supportive care needs screening should be undertaken	91	71	71	I
26	The organisation has a documented process for how supportive care data are collected (face to face/electronic)	83	80	77	I, F, U
Data Management
27	The organisation The organisation has a documented process for how supportive care data are to be used in clinical consultations	83	66	69	I
28	The organisation has a documented process for how supportive care data are to be stored	83	74	71	I
29	The organisation has a documented process for how supportive care data are to be used for research purposes	83	74	77	I, U
30	The organisation has a documented process for how supportive care data are to be used to identify patients at risk of high unmet need	94	80	83	I, F, U
31	The organisation has a documented process for how supportive care information is recorded in the patient’s medical record	94	83	89	I, F, U
Referral
32	The organisation has processes in place for referring patients to access supportive care services if a need is identified	97	83	86	I, F, U
33	The organisation has a documented process to ensure that supportive care needs are asked about and considered as part of a multidisciplinary care team meetings	91	74	77	I, U
34	The organisation has a documented process for internal referral of patients for unmet needs	94	83	83	I, F, U
35	The organisation has a documented process for external referral of patients for unmet needs	91	69	80	I, U
36	The organisation has a documented process for referral of patients for unmet needs based on risk stratification	80	57	71	I
37	The organisation has a documented process for recording referrals made	97	80	86	I, F, U
38	The organisation has a documented process for recording referrals taken up by patients	74	57	63
39	The organisation has a documented process for linking uptake of referrals to relevant health outcomes	83	43	54	I
40	The organisation has a documented process for encouraging cross sector referrals to ensure patients have access to the services they need irrespective of organisation-specific resource	97	63	74	I
Culturally Safe and Accessible Supportive Care
41	The organisation is committed to providing culturally safe and accessible care for all Australians	94	71	71	I
42	The organisation has a documented process to ensure individuals with special needs are catered for	89	74	74	I
43	The organisation has a documented process to ensure cultural sensitivity	94	80	86	I, F, U
44	The organisation has a documented process to ensure interpreters are available if needed	94	80	86	I, F, U
45	The organisation has a documented process to ensure information is available in other languages or in different format for low literacy readers	91	77	83	I, F, U
46	The organisation has an Aboriginal and Torres Strait Islander patient liaison officer	86	69	80	I, U
47	The organisation has a Reconciliation Action Plan	86	74	74	I
48	The organisation has cultural competency training available for all staff	94	89	89	I, F, U

^aCells with relative frequencies ≥75% are coloured green; cells with relative frequencies between 60 and 74% are coloured yellow; and cells with relative frequencies less than 60% are not coloured

^bI Importance: F Feasibility: U Usability