Table 1.
Level | Patient | Provider | Among providers |
---|---|---|---|
Aim | Achieve high-value care based on what matters to patients | Incrementally improve the value of care | Learn from other healthcare providers |
Application | Patient-clinician interaction, shared decision-making | Continuous learning and evaluation within an organization | Benchmarking within and among organizations |
Perspective | Individual patient | Hospital, clinic, practice site, disease-specific | Hospital, disease-specific |
Outcomes | Clinical outcomes, PROMs, PREMs | Clinical outcomes, PROMs, PREMs, quality, process, and performance indicators | Quality, process, and performance indicators |
Costs | Premiums, out-of-pocket expenses, travel costs, patient time costs, lost earnings, and unemployment benefits | Resources used to deliver care, cost drivers | Resources used to deliver care, cost drivers |
Valuation of costs | Patient financial toxicity surveys and other instruments | Costing methods such as TDABC | Costing methods such as TDABC |
Comparator | Treatment options or “patients like me” | Own performance over time, between patient groups | Other providers |
Time horizon | Short- and long-term | Cycles of 3–6 months | 1 year |
Standardization | None | Standardized outcome sets, e.g., by ICHOM 24,25 | Scorecards or registries, e.g., Dutch Institute for Clinical Auditing 19,26 |
Analysis | Not aggregated | Both aggregated and not aggregated | Aggregated |
PROMs, patient-reported outcome measures; PREMs, patient-reported experience measures; TDABC, time-driven activity-based costing; ICHOM, International Consortium for Health Outcomes Measurement