Table 3.

Change over Time by Clinician Message Group, per Quarter

	Message group	Quarter 4	Quarter 12	Change	p value
Medical advice messages	Low	137.7	339.6	201.9	< 0.001
	Moderate	338.4	702.6	364.3
	High	605.6	1101.1	495.5
	Total	339.7	695.0	355.3	< 0.001
Outside hours on the EHR	Low	49.4	51.3	1.9	0.536
	Moderate	51.6	57.3	5.8
	High	60.8	67.5	6.7
	Total	53.0	58.0	5.0	0.017
Outpatient encounters	Low	582.5	518.3	− 64.2	0.005
	Moderate	743.2	592.7	− 150.5
	High	811.5	604.5	− 207.0
	Total	711.3	574.7	− 136.6	< 0.001
Telephone encounters	Low	847.4	845.3	− 2.1	0.002
	Moderate	897.3	767.7	− 129.6
	High	1020.1	819.3	− 200.8
	Total	910.4	801.5	− 108.8	< 0.001
Refill requests	Low	683.5	769.6	86.1	0.692
	Moderate	866.4	902.6	36.3
	High	1058.9	1093.4	34.5
	Total	856.0	910.3	54.3	0.030